Holray is set with templates for letters / emails that will be sent automatically on a web booking and by the operator when taking a manual booking. They are fully editable so can they can be personalised to suit your company.

Files → File Manager will bring you to a page which is prefilled with letter templates. All templates have to end with .txt so the system knows that they're letters. Although these templates look like a word document, they're not! They are HTML which is web coding. They will therefore work slightly differently to normal editing.

To edit a file, click on the little diamond to the left of the document you wish to edit. This will open a drop down with a few options.

To make alterations to the document, click on Edit, you will be asked if you wish to edit the file. Click Yes, Edit File.

*If you are going to make any significant changes to the document, I would advise clicking on Duplicate and saving a copy (just write the doc name with 'Copy' at the end). By doing this, you can work on the original document and if you get in a muddle or make a mistake, you will still have an untouched version of the document to refer to.*

Once you have clicked Yes, Edit File you will then get a reduce size window to edit. If you click the little toggle box (far right corner at the top of the document - looks like a screen) this will open into full screen. Click the toggle again to reduce the size back.