Differences

This shows you the differences between two versions of the page.

--- holray:document_manager [2022/03/01 14:49] – siray
+++ holray:document_manager [2022/03/01 15:04] (current) – siray
@@ Line 180: / Line 180: @@
-==== Balance Payment Redirection URLS ====
+==== Balance Pay Documents ====
+These operate in the same way as the web booking documents and control which emails Holray sends on a successful part or full balance payment
+{{ :holray:docmanager13.png?direct |}}
+Like the web booking documents, if they're not set or are set incorrectly you may experience problems taking balance payments.
+----
+==== Balance Payment Redirection URLs ====
+These operate in the same way as the web booking redirection URLs. They tell Holray where to redirect the customer after a successful or failed balance payment.
+{{ :holray:docmanager14.png?direct |}}
+As with the web booking URLs - if these are not set or are set incorrectly, you will experience problems with taking payments.
+----
+==== Extra Info ====
+Be wary when you change the name of or delete files in the File Manager - you may break links in the document manager and not notice.
+Also, with the redirection URLS - if you update your website, make sure you check that your URLs exist and be aware when updating to 'https'as you will need to update your redirection URLs as well. Even of you have an automatic (301) redirect, this will still result in a failure on a redirect from Sage Pay.
+If your customers are reporting problems with the web checkout, always check that the web booking documents and redirection URLs are correctlty set.
+We know there is a lot of information to digest on this page, please don't worry if you get stuck. If you need a hand or have any questions please get in touch and we will be happy to help.