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holray:document_manager [2022/03/01 13:09] – sirayholray:document_manager [2022/03/01 15:04] (current) – siray
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 Each of the sections controls the default documents that Holray will use. The first two sections 'Printer Documents' and 'Email Documents' control what is offered as the default template when printing or emailing from the main booking screen.  Each of the sections controls the default documents that Holray will use. The first two sections 'Printer Documents' and 'Email Documents' control what is offered as the default template when printing or emailing from the main booking screen. 
  
-==== Printer documents ====+ 
 +---- 
 + 
 + 
 +====Printer documents====
  
  
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 Fully Paid booking = A confirmed and **FULLY PAID** booking. Fully Paid booking = A confirmed and **FULLY PAID** booking.
 +
 +
 +----
  
  
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 {{ :holray:docmanager6new.png?direct |}} {{ :holray:docmanager6new.png?direct |}}
 +
 +
 +----
 +
  
 ==== Agent booking notification emails ==== ==== Agent booking notification emails ====
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 {{ :holray:docmanager7.png?direct |}} {{ :holray:docmanager7.png?direct |}}
 +
 +
 +----
 +
  
 ==== Web booking documents & Redirection URLs ==== ==== Web booking documents & Redirection URLs ====
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 Always check these sections and the balance payment documents and balance payment redirection URLs to ensure they are correct. Always check these sections and the balance payment documents and balance payment redirection URLs to ensure they are correct.
 +
  
 === Web booking documents === === Web booking documents ===
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 In the example above, we don't "authorise" or "pay by cheque" so we don't set them. We do take card payments, and we do accept a "hold only" web booking where we reserve the unit without any payment. Therefore we set each template accordingly.  In the example above, we don't "authorise" or "pay by cheque" so we don't set them. We do take card payments, and we do accept a "hold only" web booking where we reserve the unit without any payment. Therefore we set each template accordingly. 
 +
  
 === Redirection URLS === === Redirection URLS ===
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 This is likely to be removed in the future and can safely be ignored unless Holray have told you otherwise! This is likely to be removed in the future and can safely be ignored unless Holray have told you otherwise!
 +
 +
 +----
 +
  
 ==== Balance Reminder Documents ==== ==== Balance Reminder Documents ====
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 {{ :holray:docmanager11.png?direct |}} {{ :holray:docmanager11.png?direct |}}
  
-Each block consists of a document selector. +Here you can arrange for the relevant reminder documents to be sent to your customer to remind them that the balance is due. As you can see in the above image, the first balance reminder email goes out 14 days before it is due, 7 days later a second balance reminder goes out via email. You could also then select a text to be issued to the customer 3 days beforehand as well if nothing has been paid so far. //Please note, SMS balance reminder texts require an SMS gateway account - talk to Holray if you wish to do this// 
 + 
 +If no document is set - none will be sent.  
 + 
 +Don't forget to include a balance payment {LINKURL} in your balance payment documents if you accept card payments.  
 + 
 + 
 +---- 
 + 
 + 
 +==== Pre-Arrival / Post- Departure Documents ==== 
 + 
 +This section operates in a similar way to the balance reminders, but allows you to send out pre-arrival documents (e.g. Directions, what to bring etc) and post-departure (e.g. Thanks for holidaying with us, discount on future bookings, link to review site etc) 
 + 
 +{{ :holray:docmanager12.png?direct |}} 
 + 
 +NOTE: If you tick the 'Complaint received' box (on the customer booking) then they will **NOT** be sent a post departure document for obvious reasons.  
 + 
 +Balance reminders and pre-arrival / post-departure documents are not sent directly but are added to a mail queue and sent periodically between 8am and 6pm.  
 + 
 +You can view the queue via Customers -> View Mail Queue. 
 + 
 +Automatic emails are **not** enabled by default - contact Holray if you would like this enabled.  
 + 
 +---- 
 + 
 + 
 +==== Balance Pay Documents ==== 
 + 
 +These operate in the same way as the web booking documents and control which emails Holray sends on a successful part or full balance payment 
 + 
 +{{ :holray:docmanager13.png?direct |}} 
 + 
 +Like the web booking documents, if they're not set or are set incorrectly you may experience problems taking balance payments.  
 + 
 + 
 +---- 
 + 
 + 
 +==== Balance Payment Redirection URLs ==== 
 + 
 +These operate in the same way as the web booking redirection URLs. They tell Holray where to redirect the customer after a successful or failed balance payment. 
 + 
 +{{ :holray:docmanager14.png?direct |}} 
 + 
 +As with the web booking URLs - if these are not set or are set incorrectly, you will experience problems with taking payments. 
 + 
 + 
 +---- 
 + 
 + 
 +==== Extra Info ==== 
 + 
 +Be wary when you change the name of or delete files in the File Manager - you may break links in the document manager and not notice. 
 + 
 +Also, with the redirection URLS - if you update your website, make sure you check that your URLs exist and be aware when updating to 'https'as you will need to update your redirection URLs as well. Even of you have an automatic (301) redirect, this will still result in a failure on a redirect from Sage Pay.  
 + 
 +If your customers are reporting problems with the web checkout, always check that the web booking documents and redirection URLs are correctlty set. 
 + 
 +We know there is a lot of information to digest on this page, please don't worry if you get stuck. If you need a hand or have any questions please get in touch and we will be happy to help. 
 + 
  
  
holray/document_manager.1646140187.txt.gz · Last modified: 2022/03/01 13:09 by siray